Post-retirement, as well as users, Salesforce admins won’t be able to use, update, or even access any of Salesforce for Outlook’s features, settings, or assignments.Īnd while there won’t be any adverse impact on customer details, tasks, events, or email data, Salesforce for Outlook will no longer be able to sync any of this information to Microsoft Outlook.
“This change applies to Lightning Experience and Salesforce Classic in Contact Manager, Group, Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.” Let’s take a look at where things are headed, then explore Salesforce For Outlook alternatives.Īccording to the Salesforce website, Salesforce For Outlook’s retirement will impact several areas of the SaaS platform. While this development has been on deck for some time – since the end of 2019, when Salesforce reduced support for the tool to maintenance-only for existing users – we’re now living in a very different world one where there’s an even greater reliance on the use of digital platforms for sales and marketing efforts.īut what does this actually mean for users? Will the same functionality be available? Which features will be affected? Are there alternatives in the pipeline? When Microsoft discontinues its extended support services for Internet Explorer 11 in December 2020, Salesforce For Outlook will be formally retired too.
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